How can I place an order?
You can place an order directly through our website. Simply browse our product range, add items to your cart, and proceed to checkout. You’ll receive a confirmation email once your order is placed.
Do I need to create an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track your orders, view your purchase history, and receive exclusive offers.
What payment methods do you accept?
We accept major payment methods, including:
Credit/debit cards (Visa, Mastercard, Union Pay)
ShopPay
Secure online payments through trusted providers.
Where do you deliver?
We deliver across mainland UK. During checkout, you can enter your address to check if we deliver to your area.
How long does delivery take?
Standard UK delivery: 3-5 working days
What are your shipping costs?
UK Standard delivery: £6 (free on orders over £30)
Do you offer free shipping?
Yes, we offer free UK shipping on orders over £30.
What should I do if I receive a damaged or incorrect item?
If your order arrives damaged, incorrect, or incomplete, please contact our customer support team within 7 days of receiving it. We will arrange a replacement or refund as appropriate.
What is your return policy?
We want you to be happy with your purchase; if for any reason you are not, please contact us directly by email or by calling 01473 890202. Read our full return policy.